Blog
Clean Up Your Twitter Account
You've seen news stories about people tweeting something they regret later. You've seen the celebrity tweets that ended careers, and very visible CEOs who carelessly tweet information that got them in regulatory hot water. Not many of us are A-list celebrities,...
Is Your Twitter Account Always in Your Control?
WWE Hall of Famer Bill Goldberg claims his Twitter account was hacked and he did not send a series of tweets directed at Donald Trump and his family, including those saying such things as: Why have you been treating me and my wife you dick head just because you're the...
No Career Launch for Her: Tweet Storm Grounds NASA Intern
The unfortunate series of events in Naomi H’s life has been widely reported (for example, here in USA Today). Naomi H (@NaomiH_official) quickly lost a lauded NASA internship through a series of vulgar, expletive-filled tweets to a well-known senior space advisor....
AI Should Eliminate The Need for Humans to View Inhumane Content
A recent article in the Wall Street Journal describes the awful work that human reviewers perform as they hunt for pornography, racism and violence in posts on social media. The article, The Worst Job in Technology: Staring at Human Depravity to Keep It Off Facebook,...
Gartner Evolves GRC to IRM
Gartner announced in August, 2017, that it was replacing its Governance, Risk and Compliance (GRC) Magic Quadrant with a new category, the Magic Quadrant for Integrated Risk Management (IRM). Read more in their announcement here: Gartner's New IRM Magic Quadrant...
Ethical Framework for Social Media Conversations
A September 2016 NYTimes article described efforts by a consortium of the largest technology companies to create ethical standards for AI. A related article in MIT Technology Review is titled AI Wants to Be Your Bro, Not Your Foe. Artificial Intelligence has reached a...
Policies and Training Essential to Social Media Disaster Prevention
Social media disasters are almost a daily occurrence. This article from Computerworld describes ways to defuse a social media crisis. It also quotes Rob Begg, former VP of Enterprise Strategy at Hootsuite, "Most companies are pretty good about having social media...
Epicurious Case Study
As this article points out, “Twitter accounts are frequently run by "social media managers" — that is to say, qualified specialists in social media — and yet, nary a crisis goes by without a distasteful tweet or Facebook post in response.” One example is a serious of...